Privacy Policy

visainterview.in is operated by Seqnova Ventures LLP (“we”, “us”, “our”), a limited liability partnership registered in India with its office in Mohali, Punjab.

If you have any questions or want to exercise your rights under this policy, write to hello@visainterview.in.

We collect information you give us directly:

• Account details: your name, email address, and a password (stored as a cryptographic hash, never in plain text).
• Visa case details: when you upload a DS-160 or fill the manual form, we collect the information on it, including personal details like your passport number, date of birth, nationality, home address, family members, employment, education, funding sources, and travel history.
• Supplemental responses: your answers to follow-up questions about ties to home, financial picture, interview logistics, and concerns.
• Practice session content: when you use our practice feature, your answers to mock interview questions and the feedback generated for you. If you choose voice mode, we briefly capture the audio of your answer so it can be transcribed; only the transcribed text and a small set of delivery metrics (words per minute, filler count) are kept after transcription.
• Post-interview outcomes: if you respond to our outcome survey after your real interview, we collect the outcome you report (approved, refused, 221(g), etc.), an optional preparedness score, an optional list of questions you remember being asked, and an optional written testimonial together with the consent level you choose for it. See section 4 below for how testimonials are handled.

We also automatically collect technical information when you use the service: IP address, browser type, pages visited, and basic session logs. This helps us keep the service running and debug issues.

We use your information to:

• Personalise your practice: your DS-160 and supplemental responses shape the questions you see and the feedback you receive.
• Keep you signed in: standard session cookies and authentication tokens.
• Communicate with you: account confirmation, password resets, welcome and onboarding messages, an interview-day reminder if you have entered your interview date, a post-interview outcome survey to ask how it went, and direct replies to your queries.
• Improve the service: anonymised usage patterns help us fix bugs and improve question quality.
• Comply with the law: when required by valid legal process.

We do not use your case data to train third-party AI models. We do not sell your personal information.

We share information with service providers who help us run the platform. Each one sees only the data necessary for its job:

• Supabase (database, authentication, file storage): stores your account, your case data, and any uploaded DS-160 PDFs.
• Vercel (hosting): runs our web servers and handles basic request logs (IP, URL, status code).
• OpenAI (AI processing): we send the necessary content to OpenAI when we extract fields from your DS-160, generate the next interview question, render the officer’s line in a persona voice, write follow-ups and push-backs, evaluate your answers against the eight scoring dimensions, build the end-of-session summary and action items, generate your readiness plan, extract structured facts from your answers across a session, and ingest knowledge sources for the question bank. When you answer in voice mode, your audio is sent to OpenAI Whisper for transcription, transcribed to text, and the audio is not retained by us. Under OpenAI’s business terms, they do not use any of this data to train their models.
• ElevenLabs (text-to-speech): we send the officer’s rendered question text to ElevenLabs so it can be spoken back to you in voice. ElevenLabs does not receive your case data; only the spoken question text.
• Resend (email delivery): we send your email address and message content to Resend when we deliver transactional emails (signup confirmations, password resets, welcome messages, interview-day reminders, the post-interview outcome survey, and replies to support queries).
• Microsoft Clarity (product analytics): anonymised session interactions for heatmaps and drop-off analysis. See section 9 for what is captured and how to opt out.
• Google Ads and Meta (Facebook / Instagram) (advertising measurement): conversion pixels that link signups back to ad clicks, for the campaigns we run on those platforms. They do not see your DS-160 content, your answers, or anything inside the authenticated app beyond the URL paths you visit. See section 9 for opt-out paths.

We only share what is necessary to run the service. We do not sell, rent, or lease your information to any third party. We may disclose information if required by a lawful legal process or court order in India.

Public testimonials. When you submit a post-interview testimonial, you choose a consent level that controls how (or whether) your words appear publicly. Levels run from none (we do not display the testimonial at all, and only use the outcome data internally) through anonymous and first name only to full name. Testimonials are reviewed by us before any are shown publicly, and we will only display a testimonial in a way that matches the consent level you picked. You can withdraw consent at any time by writing to hello@visainterview.in; we will remove the public display promptly and delete the testimonial from our records on request.

Our primary database is hosted on Supabase. Depending on your region, data may be stored in Mumbai or other Supabase regions. AI processing by OpenAI occurs in the United States. Email delivery by Resend also occurs in the United States.

This means your personal data may be transferred to and processed in countries outside India, including the United States. We rely on standard contractual safeguards provided by each service provider to protect your data during transfer.

• Account data: for as long as your account is active.
• Visa case data, DS-160 uploads, supplemental responses: for as long as your account is active, or until you delete them.
• AI call logs and usage logs: typically for 12 months, then summarised or deleted.
• Backups: may persist for up to 30 days after deletion.

If you delete your account, we delete your personal data within 30 days, subject to any legal hold. We may retain anonymised, aggregated data that cannot identify you.

Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal data.
• Withdraw consent for specific uses of your data.
• Receive a copy of your data in a portable format.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with our grievance officer.

You can exercise most of these directly from your account settings. For anything else, email hello@visainterview.in.

We take reasonable steps to protect your data:

• All traffic to and from our servers is encrypted in transit (HTTPS).
• Data at rest on Supabase is encrypted on disk.
• Row-level security ensures each user can only access their own data.
• Service-level secrets (API keys) are stored securely in environment variables and never exposed to the browser.
• Access to our production infrastructure is limited to authorised team members.

No system is perfectly secure. If we learn of a data breach that affects you, we will notify you and the relevant authorities as required by law.

We use a small number of cookies and tracking tools. We try to be specific about what runs and what each one does, so you can decide whether to allow it.

Essential cookies. Set by us to keep you signed in and to maintain your session while you use the service. Disabling these prevents you from signing in or using the service properly.

Product analytics. Microsoft Clarity records anonymised session interactions (clicks, scrolls, form-field focus events) and aggregates them into heatmaps so we can see where users get stuck and improve the product. Clarity is configured to mask sensitive form inputs by default, but you should treat any text you type into fields as potentially captured.

Advertising. We run paid campaigns on Google and Meta (Facebook / Instagram) to reach people preparing for a U.S. visa interview. To measure whether those ads work, we load:

• Google Ads conversion tag (gtag.js). Tracks signups and conversions back to ad clicks.
• Meta Pixel (fbevents.js). Same purpose for ads we run on Facebook and Instagram.

These tools set cookies that allow Google and Meta to recognise you across other sites. They do not see your DS-160 content, your practice answers, or anything inside the authenticated app beyond the URLs you visit. We do not sell your data to either provider.

Where they run. These three load on the public-facing pages of the site only — the homepage, blog, tools, FAQ, signup, and login. They do not load inside the authenticated app at /app or the admin panel at /admin. Once you sign in, your interactions with the practice flow, your case data, and any answer you give are not shared with these providers. The most reliable controls are still at the source:

• Google Ads opt-out: adssettings.google.com
• Meta ads opt-out: facebook.com/adpreferences
• Microsoft Clarity opt-out: privacy.microsoft.com/dashboard
• Browser-level: turn on Do Not Track or use a privacy-focused browser; standard tracker blockers (uBlock Origin, Brave Shields, etc.) will block all three.

You can also clear cookies in your browser at any time. This will sign you out of visainterview.in and reset any tracking cookies that were set, after which they may be re-set on your next visit unless your browser is configured to block them.

visainterview.in is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has used our service, please contact us at hello@visainterview.in and we will remove the data.

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top and, for significant changes, notify you by email or with an in-product notice.

If you have a concern that has not been resolved, you can contact our grievance officer:

• Email: hello@visainterview.in
• Name: will be published here once appointed, in accordance with the DPDP Act and related rules.

Seqnova Ventures LLP

Mohali, Punjab, India

Email: hello@visainterview.in

See also: Terms of Use, Disclaimer.